Support Policy Page

Effective Date: 2 March 2024

Thank you for choosing Nmart.biz (the "Website"). This Support Policy outlines the support services provided by Nmart to our customers. By using our Website, you agree to abide by this Support Policy.

1. Scope of Support

Nmart provides support services related to the use of our Website, including assistance with account management, order processing, and technical issues. Our support services are available during our business hours 9:00 Am to 6:00 Pm and may be accessed via "Facebook Message"

2. Types of Support

• Account Assistance: Our support team can assist you with account creation, login issues, password resets, and account settings.
• Order Support: If you encounter any issues with placing orders, tracking shipments, or receiving products, our support team is available to help.
• Technical Support: For technical issues related to the functionality of our Website, such as error messages or website navigation, our support team can provide assistance.

3. Support Channels

You can contact our support team through the following channels:

• Email: info@nmart.biz
• Phone:
• Live Chat: Available on our Website during business hours

4. Response Time

We strive to respond to all support inquiries in a timely manner. Our typical response time is 1 Hour, but response times may vary depending on the volume of inquiries.

5. Limitations of Support

Please note that our support services are limited to issues directly related to the use of our Website. We may not be able to provide support for third-party products or services, hardware issues, or issues caused by user error or misuse.

6. Updates and Maintenance

From time to time, we may perform updates or maintenance on our Website that may temporarily impact its functionality. We will make every effort to minimize disruptions and provide advance notice of any scheduled maintenance.

7. Feedback and Suggestions

We value your feedback and suggestions for improving our support services. If you have any comments or suggestions, please contact us at Facebook Page

8. Changes to this Support Policy

We may update this Support Policy from time to time. We will notify you of any changes by posting the updated policy on our Website.

If you have any questions or concerns about our Support Policy, please contact us.